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Shipping & Returns

Your order

If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information. Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date. 

Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe area's the driver may have left your parcel, such as in a porch or garden shed. 

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting. 

order despatch

if your order is placed and approved before 4pm on a weekday, we aim to send it out that day, although this is not always possible during busy periods. orders received after 4pm will be sent out the following working day. All deliveries are subject to stock availability.

approval

all deliveries are subject to authorisation of your payment. if the details provided with your order do not exactly match the details held by your bank the order will not be approved. We will not be able to despatch your order until we have made contact with you and obtained the correct details.

signature on receipt

a signature will be required on delivery of the goods to you. receipt of a signature at the delivery address will be proof that the order has been delivered to you. if you are not in to receive and sign for the goods, you will be left a card telling how to contact the carrier to collect or re-arrange delivery. see our faqs for further information.

 

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